software Maintainance Services | Offshore Product Maintenance and Support Services

Custom Soft is well equipped to provide a support and maintenance service for Products and Applications. A well-defined methodology and its communications infrastructure are utilized to provide both onsite and an offshore maintenance service. The dedicated product support team at Custom Soft provides round-the-clock support, application continuity, Help desk management with a high-level Standard Maintenance Procedures (SMP- Standard Maintenance Procedures), Procedural Manuals, infrastructure and ensures maximum application uptime.

Our Key Offshore Product Maintenance Services :

Application hosting & hardware maintenance :

• Application hosting on dedicated server
• Managing the continuity and resolving the hardware issues
• Application Continuity Management
• Availability Management
• Capacity Management

software Maintainance Services :

• Corrective Maintenance : To resolve the corrective, incidental issues and errors.
• Preventive Maintenance : To plan and implement the action to avoid future problems based upon past incidents, anticipation, feedback and continuous improvement.
• Adaptive Maintenance : adoptions are made to the application as a result of external factors.
• Perfective Maintenance : To carry out functional modifications.

Helpdesk & support :

• Settling the RFCs (Request for change) based on the priority through Corrective, Preventive, Adaptive and Perfective maintenance. Receipt, acknowledgement, distribution, plan closer of issue / RFC registered by user. Responsibility will be carried out by Issue co-ordinator.
• For issues communication various tools including Client's application, e-Mail will be used. (3rd level: answer questions and resolve technical issues reported by client personnel).
• Detailed coverage of following activity makes our maintenance service as a unique offering :

Incident Management

• Modification Management
• Maintenance and renewal
• Configuration control
• Program management and distribution
• Dedicated team 24/7 support
• Lower cost resources
• Focus on Core activity with in-house team.
• Rapid Time to Realize and Time to Market the software product.

Custom Soft signs a detailed Service Level Agreement (SLA) for Maintenance services for :

• Legacy product maintenance
• Component Development and up gradation
• Support to multiple platform versions
• Localization and customization of core products.